Nearly 300,000 offline encounters via Hoplr in 2022: help, circular economy and neighborhood activities

Hoplr closed 2022 with a lot of new municipalities and users on board. Together with customers old and new, we achieved milestones we definitely won’t let pass us by. Such as…

• the Municipality of Boechout now connecting 60% of its households via Hoplr.
• the City of Luxembourg gaining 2,756 local volunteers by launching Hoplr.
• the City of Halle involving 3,627 residents in its policy-making through Hoplr last year.

Each of our clients received a report containing some fascinating results. For our own amusement, we put all numbers together. Because how beautiful are all these connections and exchanges Hoplr brought about in 2022? Take a look at some key figures below.

Neighborhood app

Users

Hoplr now has more than 800,000 users, representing an average conversion rate of 30% per town (a mix of old and new customers).

Among those users, 294,631 offline exchanges took place last year. That’s the number of times local residents came together to:

• exchange items (give away, borrow, share,…)
• help each other (with a chore, for example)
• do something fun together in the neighborhood (such as a neighborhood drink)

Online, nearly 4 million exchanges between neighbors took place in 2022 (messages and reactions in the neighborhood directory).

Some more fun figures:

• 51,040 users indicate in their profiles that they are available to help neighbors with all kinds of useful skills.
• On average, 51% of help requests posted on Hoplr in 2022 were resolved.
• Users posted 25,114 events in Hoplr’s neighborhood calendars last year.
• There are now 13,706 associations and local businesses registered in Hoplr’s local directory.

Municipal communication

Our customers posted a total of 7,752 external messages in 2022. These are messages (mainly) from local authorities, e.g. about road works or initiatives in the neighborhood. All those messages generated a total of more than 24 million views.

Additionally, a total of 202 professional community workers are registered with verified accounts. These accounts allow community workers to serve as a point of contact in one or more Hoplr neighbourhoods. Moreover, Hoplr offers them an overview of the social capital within the online neighborhood.

Public participation

In addition to the neighborhood network, we also offer cities and municipalities functionalities for citizen participation. Our customers published 175 surveys and 69 participation projects last year, through which 87,695 citizens shared their opinions with their local government.

A further 31 Public Participation Platforms were also launched: websites on which cities and municipalities bundle and present their participation initiatives in their own branding.

Neighborhood Concierge

Since last year, we offer software that matches vulnerable neighbors with the local (formal and informal) help supply. You can download the report on that here.

We’ve launched the Neighborhood Concierge in three regions, this year at least 15 will follow. In 2022, we already registered 272 seniors to the Neighborhood Concierge. They were assisted by 297 help providers from the neighborhood. A total of 683 actual help requests have been solved.

Frequently asked questions

Which year does this impact overview cover?

The article brings together Hoplr figures for 2022, including posts, activities, help requests and municipal communication.

Which forms of neighborhood contact are described?

The overview discusses exchanging items, helping neighbors and attending activities, alongside online messages and comments.

What do the participation figures measure?

They describe use of participation tools during the reporting period. Projects, responses and individual participants are different measures.

Do the overall totals describe one municipality’s results?

No. A local evaluation needs figures for that municipality, with clear definitions and a specified reporting period.